Privacy rules for Chat.AI

1. Data we collect

We store account data such as your email address, name, password hash, product-access tags, payment records, support tickets, and chat history linked to your account.

2. Why chat data is stored

Chats are stored server-side so your threads remain attached to your account, can be reopened later, and can continue across devices or sessions.

3. Who can access chat content

Ordinary staff tools are not designed to expose user chat contents. Support staff, administrators, and normal dashboard flows do not provide a chat-browsing interface for other people's conversations.

However, no internet-connected system can promise absolute security. Unauthorized intrusion, infrastructure compromise, software defects, legal requests, or upstream service incidents can still create risk.

4. Third-party processors

To operate the service, some data is processed by third parties:

• AI response services receive prompts and model requests needed to generate responses.
• Payment providers such as PayPal process billing, refunds, and dispute events.
• Email delivery and routing services handle activation, receipts, and support mail.
• Hosting, security, and storage services may process traffic and stored data as part of operating the app.

5. How we protect data

Sensitive access keys are kept server-side, password values are stored only as hashes, the app runs behind HTTPS and layered network protections, and internal staff actions are separated into role-based dashboard tools instead of exposing raw secrets to users.

6. Retention and deletion

Chat history, top-ups, support records, and related product data remain attached to your current product access until you request account closure, inactivity rules are added, or the account is otherwise removed under the Terms of Service.

Manual account closure currently starts a 7-day grace period for the current product. When that timer ends, this product's sessions, chats, top-ups, support records, feedback, preferences, linked access records, and remaining credits are deleted.

7. Contact

Privacy or account questions can be sent to support@gratobeun.com.